Returns 

We follow a refund cycle of 10 days and do not extend our policies norms and regulations post 10 days. Hence, unfortunately if the days count exceeds to 10 days since your purchase, we won’t be able to help with our refund or exchange offers.

For eligibility of our refund or exchange policies, the purchased item must be unused, unstrapped. In short, the item must be in the same condition during the time you have received it. And also make sure the original packaging is also managed and maintained.

 

Refunds

Once your purchased item is received and inspected by our quality check authorities, we will send you a confirmation email notifying that we have received your dispatched item. Our team will also notify and assist about the approval or rejection of your refund.

If case of approval, your refunded amount will accordingly calculated and the processed automatically. As our whole process is automated it will be directly applied to your credit card or else if necessary, we follow other authentic monetary procedure as well. After a certain amount of days the payment will be reflected back in the purchaser’s account.

 

Late or missing refunds

If there is a delay or any other inconvenience in receiving the refunded amount, you can directly contact your debit/credit card company. But, please make sure this process of official refund request might consume a little extra time as estimated.

Next, you need to do in the check list is to contact your bank. It takes a certain  processing duration before a refund is officially posted.

If you’ve followed all the above mentioned process and still failed to receive your refund  please contact us at info@thebeetlescandle.in

 

Sale items

Note regarding the sale items:

Regrettably, sale products cannot be refunded. We only provide refund assistance to regular priced items.

Exchanges

We only replace products if they are defective or damaged condition.

You can reach us at info@thebeetlescandle.in and dispatch your item to: THE BEETLES, Flat No.-11, Swakul Apt., Somwar Peth, Pawaskar Galli, Karad (Satara) Maharashtra – 415110

Shipping 

To return any defective or damaged item, you should send your product to: THE BEETLES, Flat No.-11, Swakul Apt., Somwar Peth, Pawaskar Galli, Karad (Satara) Maharashtra – 415110 India.

We recommend you to obtain a proof of postage on returning the item to us, as we are not responsible for any item lost during the posting process.

The exchange duration of the product may vary depending upon the location where you reside.